Refunds

Return and Refund Policy

 

At Luxury Tech Warehouse we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please use the contact page to get in touch.

 

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours using the chat in the bottom right, or use the contact page. 

 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

 

Refunds and Returns for Watches

In the case of wrong, damaged or defective items these must be returned within 14 days of delivery.

 

Manufacturer Warranty for Watches

All watches (except ex-display Tag Heuer) in this collection come with a 2-year warranty against manufacturing defects.